Questions, answered.

We ship to the destinations available in the checkout country selector. Shipping availability and the exact delivery charge are calculated from your country, order weight, and the shipping settings for that destination.

Add your pieces to the bag and enter your delivery country at checkout. The available shipping option and final price are shown before payment, so there are no shipping surprises at the final step.

Open the size guide on the product page and compare its measurements with a jacket that fits you well. Product pages also show the available sizes, colors, and stock for each variant.

Each product page lists its materials and care instructions. We recommend checking those details before ordering because care requirements can vary between leather, suede, textile, and small leather goods.

Return eligibility depends on the item condition and the current KALDER returns policy. Contact us with your order number as soon as possible if you need help with a return or an issue with your delivery.

Use the Track order page with the email address used at checkout and your order number. Once a carrier and tracking number are added, the latest shipping details will appear there.

Payments are processed securely through Stripe. The payment methods available to you can vary by country and are displayed during checkout.

Contact KALDER as soon as possible with your order number. We can only change or cancel an order before it enters fulfillment, so quick contact gives us the best chance to help.