Shipping & returns

Shipping is country-specific. KALDER only offers delivery to destinations with an active shipping configuration. If your country is not available in checkout, delivery is currently not possible for that destination.

Shipping charges are calculated from the delivery country and the weight of the items in your order. The final shipping charge is shown before you pay. Any promotional free-shipping offer is applied according to the terms displayed on the site or at checkout.

Delivery timing can vary by destination, carrier, customs processing, and seasonal volume. Your order confirmation and tracking details are the best source for the current status of a shipment.

If a tracking number has been added to your order, use the Track order page with the email used at checkout and your order number.

Contact KALDER before sending an item back. Include your order number, the item you want to return, and the reason so our team can confirm eligibility and provide the correct instructions.

Items should be unused, unworn, and returned with their original packaging and tags where applicable. Final-sale or made-to-order items may have different eligibility, so check the product information or contact us before ordering.

If your order arrives damaged, incomplete, or different from what you ordered, contact us as soon as possible with your order number and clear photographs of the parcel and item. Keep the packaging until the issue has been reviewed.